Contact Us

Support

For all inquiries, support requests, bug reports, and general questions:

Email: [email protected]

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Social Channels

Discord https://discord.gg/AKrdPvHz4P

Telegram https://t.me/eight_bit_arcade

X / Twitter https://x.com/8_Bit_Arcade_

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What to Include in Support Requests

For Technical Issues

Please provide:

1. Wallet address (for account lookup)

2. Transaction hash (if relevant)

3. Browser and version (e.g., Chrome 120)

4. Device (Windows/Mac/Mobile)

5. Exact error message (screenshot helpful)

6. Steps to reproduce

7. When it started

For Reward Issues

Please provide:

1. Your wallet address

2. Date and time of issue

3. Game name

4. Your rank (screenshot of final leaderboard)

5. Expected vs actual reward

6. Transaction hash (check Arbiscan)

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Before Contacting Support

Please check first:

1. FAQ - Common questions answered

2. Troubleshooting Guide - Self-help solutions

3. Documentation - Full guides

4. Discord search - Issue may already be discussed

This helps us respond faster to everyone!

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We aim to respond to all inquiries within 24-48 hours. High volume may cause delays. Thank you for your patience!